Shipping Policy

Shipping Policy: Because the Fun Can't Wait!

Q: How to track my order A: Tracking your order is easy-peasy! Once you've saddled up with our epic Cowboy Craft Kit, we'll send a tracking link straight to your email. Keep an eye on that inbox, partner!

Q: How much does shipping cost? A: Whether you're over the border or a little further down the trail, we're here to make sure your hat gets to you safe and sound. Shipping will be calculated at checkout, and prices may vary. 

Q: I used the wrong address for shipping, what should I do? A: Uh-oh, it happens to the best of us! Just shoot us an email at howdy@rideacowboy.com.au. If you catch it before we've locked in your order, we'll work our magic to update that address for you.

Q: Help! I want to cancel my order A: Say it ain't so! But if you must, email us at howdy@rideacowboy.com.au. If we haven't already set your order in stone, we'll see what we can do. Although, we hope you reconsider and ride this epic experience with us!

Q: How long is delivery? A: We get it, you're excited to get started! For standard delivery within Australia, it's roughly 6-9 days. If you're in a hurry, our express option will have you celebrating in 3-5 days. The fun is on its way!

Now, let's talk about our Cowboy Craft Kit. It's not just a product; it's a ticket to unforgettable adventures and creative expression. Craft memories with friends, personalize your cowboy hat, and make every moment epic. So, place your order, track it like a pro, and prepare for a journey that's as wild as the West itself!

Q: Can I Click and Collect my Order? A: We offer the option of Click & Collect from our store located in Cheltenham, Melbourne. You can select this as a shipping option during Checkout. 

If you choose to collect directly from our store, you’ll receive an email when your order is ready for collection. Once you receive this email, please contact us at howdy@rideacowboy.com.au so we can lock in a time to hand over your Cowboy Crafting Creations. 

Please see our operating hours below: 

Monday – 4:30 pm-6:30pm
Tuesday – CLOSED
Wednesday – Available upon request
Thursday – 4:30 pm to 6:30 pm
Friday – 4:30 pm to 6:30pm
Saturday and Sunday – 9:00 am to 12:00pm
Public holidays – CLOSED